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Terms & Warranty

Customers may request a return within 30 days of receiving the order.

Return window





Submit a return request and enter the reason for the return.



Wait for the return request to be reviewed and approved.



After approval, darkFlash provides a return shipping label and return instructions.



Please pack the product securely and include all accessories and items originally included with the product. We recommend using the original packaging whenever possible.



Attach the return label and send the package back according to the instructions.



After the returned item is received and processed, the refund is issued according to the applicable refund process.

How do I request a return?

Please pack the product securely for return and include all accessories and items originally included with the product. We recommend using the original packaging whenever possible.

Do I need the original packaging?

Contact Customer Support and provide the order number, a description of the issue, and photos or videos when requested. The support team will review the case and provide the appropriate return, replacement or refund instructions.

What if I received the wrong or a defective item?

Approved refunds should be returned to the original payment method used for the order. Payments on the new store are processed through Stripe, and the available payment methods are shown dynamically at checkout.

How will I receive my refund?

Once your return has been received and inspected, we will notify you of the refund status. If approved, the refund will be issued to your original payment method within approximately 3–10 business days. Additional processing time may vary depending on your bank or card issuer.

How long does a refund take?

What if I purchased from Amazon or another retailer?

As an enthusiast of games and computer DIY in this age, we, darkFlash, feel proud and grateful for keep thinking how to develop impressive and extraordinary products with high-end facilities by assembling and using the PC cases, CPU coolers, case fans, and even gaming chairs and tables in person.

Our goal is to create products that could extremely exert its effect by every user.

darkFlash US LLC