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What should I do if my product is missing an accessory or has a damaged part?

Check the package contents against the included parts list or product manual, and inspect all compartments in the packaging.

If an accessory is missing or a part arrived damaged:

 from which you purchased the product as soon as possible. Provide:

Replacement, return, and warranty procedures are determined by the original purchase channel and may vary by country or region.

The darkFlash global website provides general product information only. It does not process missing-part requests, replacements, returns, or warranty claims.

What should I do if my product is missing an accessory or has a damaged part?

Check the package contents against the included parts list or product manual, and inspect all compartments in the packaging.

If an accessory is missing or a part arrived damaged:





Stop the installation and do not use the affected component.



Keep the product, packaging, included accessories, and proof of purchase.



Take clear photos of the product, the missing or damaged area, the packaging, and the product label.



Contact the retailer or distributor from which you purchased the product as soon as possible. Provide:





The complete product model



The purchase date



Proof of purchase



The name of the missing or damaged part



Supporting photos

Replacement, return, and warranty procedures are determined by the original purchase channel and may vary by country or region.

The darkFlash global website provides general product information only. It does not process missing-part requests, replacements, returns, or warranty claims.

Que dois-je faire si mon produit est incomplet (il manque un accessoire) ou s'il comporte une pièce endommagée ?

Née d'une passion commune pour le jeu vidéo et le montage PC, darkFlash se consacre à la création de produits alliant design unique, performances fiables et innovation réfléchie.

En montant, testant et utilisant nous-mêmes nos boîtiers PC, solutions de refroidissement, ventilateurs, meubles gaming et accessoires, nous comprenons mieux les besoins réels des utilisateurs. Chaque produit est développé avec un objectif précis, perfectionné grâce à l'expérience et conçu pour optimiser la façon dont chacun monte, joue et crée.

Notre objectif est simple : offrir à chaque utilisateur des produits ultra-performants qui l'inspirent à repousser les limites de la création.

darkFlash

Born from a shared passion for gaming and PC building, darkFlash is dedicated to creating products that combine distinctive design, reliable performance, and thoughtful innovation.

By personally building, testing, and using our PC cases, cooling solutions, case fans, gaming furniture, and accessories, we gain a deeper understanding of what users truly need. Every product is developed with purpose, refined through experience, and engineered to elevate the way people build, play, and create.

Our goal is simple: to empower every user with products that perform at their best and inspire them to build without limits.